Online Booking Policy:
Appointments booked online must be guaranteed with a credit card stored securely on file through our system. If you are new to The Raven Salon and have booked online please expect a call from us to retrieve your credit card information so we can secure your reservation (see cancellation policy below). Gratuity is not included in the service amount and is happily accepted upon completion of the service.
Gift Card Policy:
The Raven Salon gift cards are perfect for any one on any occasion. Our gift cards can be used toward any salon or spa service and for purchase of any products. Gift cards are not redeemable for cash. Gift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card. Service prices are subject to change. The Raven Salon is not responsible for lost or stolen cards.
Here at The Raven Salon we guarantee all of our retail purchases. If you are not completely satisfied we will be happy to exchange those products purchased here for any other product in our salon. If there is not a product that you need at that time, we are happy to put a store credit on your file for a future retail purchase.
Your salon services are reserved especially for you and we ask that if you must reschedule or even cancel your appointment, please provide us with 24 hour notice. By allowing us this time, we are able to adjust accordingly and possibly accommodate guests that are on our waiting list. Knowing that LIFE does happen, we understand that unavoidable issues arise. If last minute cancellations/reschedules or even “no shows” become habit, we will need to enforce our 24 hour cancellation policy. If you cancel/reschedule within 24 hours or just don’t show up for your scheduled appointment, we will need a form of payment on file in order to book future appointments. If you cancel/reschedule or no show you will be charged 50% of the price on services reserved.
We respect your privacy. We will not sell or offer your information to anyone else.