Online Booking Policy:
All reservations require a Card On File to secure time with one of our stylists. Credit Cards are securely saved on file and will only be used to enforce our 48 hour cancellation policy (see below).
***Please note that our menu is a la carte – a hair cut will also need to be reserved along with your color or retexturizing service. Gratuity is not included in the service amount and is happily accepted upon completion of the service.
Gift Card Policy:
The Raven Salon gift cards are perfect for any one on any occasion. Our gift cards can be used toward any salon or spa service and for purchase of any products. Gift cards are not redeemable for cash. Gift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card. Service prices are subject to change. The Raven Salon is not responsible for lost or stolen cards.
Refund Policy:
Here at The Raven Salon we guarantee all of our retail purchases. If you are not completely satisfied we will be happy to exchange those products purchased here for any other product in our salon. If there is not a product that you need at that time, we are happy to put a store credit on your file for a future retail purchase.
Cancellation Policy:
Standard appointments: 48 hours’ notice required to cancel or reschedule. Less than 48 hours = 50% service fee. No-shows = 100% service fee.
Longer appointments (3+ hrs): 72 hours’ notice required.
Half Day Appointments (4+ hrs) A deposit of 50% is required at booking and may be forfeited with short notice cancellation, remainder of balance will be charged for a no show.
Repeated reschedules: Rescheduling the same appointment twice requires full non-refundable/non-transferrable prepayment. A third reschedule will result in walk-in booking only for future appointments.
Emergencies & illness: Fees will be carried forward, not lost, for genuine emergencies. One goodwill exception per 12 months. We understand that life happens.
Your salon services are reserved especially for you and we ask that if you must reschedule or even cancel your appointment, you undersatand and respect our cancellation policies. By allowing us this time, we are able to adjust accordingly and possibly accommodate guests that are on our waiting list. Knowing that LIFE does happen, we understand that unavoidable issues arise.
We do not wish to make things difficult we only wish service providers weren’t faced with such a high percentage of no-shows or last minute cancellations, adding up to a high percentage of a loss of income in a year. Thank you for your understanding!
Privacy Policy:
We respect your privacy. We will not sell or offer your information to anyone else.